Privacy Policy

Privacy Policy

Effective Date: 1st January 2025

At Koko Atelier (“we,” “our,” or “us”), your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or shop on www.kokoatelier.com. By using our website, you agree to the terms outlined below.

1. Information We Collect

We collect personal information to improve your shopping experience, fulfill your orders, and keep you informed. This includes:

  • Personal Details: Name, email address, phone number, billing and shipping addresses.

  • Order Details: Purchase history, order status, and payment details (secured via third-party gateways).

  • Account Info: Login credentials, wishlist, and preferences.

  • Communication Records: Emails, messages, and customer service interactions.

  • Technical Data: IP address, browser/device info, time zone, and cookies.

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Manage your account and personalize your experience

  • Provide customer support

  • Send order updates and promotional offers (if opted in)

  • Improve website functionality and services

  • Fulfill legal or regulatory obligations

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

  • Trusted third parties (e.g., payment processors, delivery partners) to complete your order

  • Legal authorities, if required by law

  • Marketing platforms, only if you've given explicit consent

All partners are required to uphold confidentiality and comply with data protection regulations.

4. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Save your preferences and login sessions

  • Understand user behavior for site improvement

  • Show you relevant ads (if you've opted in)

You can manage your cookie settings in your browser anytime.

5. Data Security

We implement robust security practices to protect your information. However, no online system is 100% secure, so we cannot guarantee absolute protection.

6. Your Rights

Depending on your location, you may have the right to:

  • Access or correct your personal data

  • Request data deletion

  • Withdraw consent for marketing emails

  • File a complaint with your local data protection authority

To exercise your rights, please email us at info@kokoatelier.com.

7. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect information from minors. If we discover such data, we will delete it immediately.

8. International Users

If you are accessing our website from outside Pakistan, please note that your data may be processed and stored in Pakistan. By using our site, you consent to this transfer.

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review the policy regularly.

10. Contact Us

If you have questions about your privacy or our policies, contact us:

  • 📧 Email: info@kokoatelier.com

  • 📞 Phone: +92 313 4730467

  • 🕘 Hours: 9:00 AM – 10:00 PM, Monday to Saturday