Return & Exchange

🔄 Return & Exchange Policy

At Koko Atelier, each piece is crafted with care and precision. Since most of our outfits are stitched to order and bespoke, every garment is created exclusively for you.

We want you to feel confident when ordering, so please take a moment to review our policy before making your purchase.

✂️ Alterations

We understand that a perfect fit matters.

Once your order is received, we’re happy to offer minor alterations to adjust the fit of your outfit.

However, as each outfit is made-to-order, refunds or exchanges are not available unless the product is defective or incorrect upon delivery.

🚫Returnable / Non-Exchangeable Items

Due to the bespoke nature of our work:

  • Made-to-order and customized outfits cannot be exchanged or refunded.
  • Altered or tailored pieces are considered final sale.
  • Sale or discounted items are not eligible for return or exchange unless the product received is incorrect or damaged.

💡 Exceptional Cases

In rare situations where:

  • The product is defective, incomplete, or stained, or
  • The product received is not the size or design you ordered,

please contact us within 10 days of delivery via WhatsApp at +92 313 4730467.

Kindly include your order number, photos, and a brief description of the issue.

Our team will review your case and guide you through the next steps.

🧵 Important Notes

  • This policy applies to orders within Pakistan only.
  • For international orders, we currently do not offer exchanges or returns due to the custom nature of our products, but we’ll do our best to assist via WhatsApp if you need support.
  • Alterations are available only after purchase.

💸 Refund Policy

As a standard practice, we do not issue refunds.

In rare cases where no alteration or replacement can be offered, a refund may be approved at our discretion.

  • All refunds (if approved) are processed in PKR.
  • Shipping and handling charges are non-refundable.

🌟 Our Commitment

Every Koko Atelier piece is a labor of love — designed, stitched, and finished with care. Our team is always available on WhatsApp (+92 313 4730467) for guidance, after-sales support, and alteration assistance to ensure your experience with us is seamless.